About Us
We Are Different
Who We Are
Since the late 1990’s in the early days of modern IT development in Malaysia, our expert application and integration of leading technologies have helped our clients strengthen their business footprints, productivity, and profitability as well as improve public services across many sectors. Our services as a total information and communication technology (ICT) solutions provider and distributor make us a major partner for Malaysian enterprises and SMEs in the food and beverage, financial services, retail, hospitality and education industries among others.
At E-Tech IT, success equals to helping our clients integrate innovative and evolving technologies into a cohesive, end-to-end solutions package that streamlines their businesses and drive profits. Our service teams focus on communication and collaborating with the client at every step of the project, from achieving design excellence to maximising post-delivery satisfaction.
It is important for us to bring the very best of new developments, methods, and skills in ICT technologies to benefit the Malaysian consumer and user. Our commitment to this strategy underlines the overall excellence of our delivery to our clients, which has earned us a reputation as a reliable and trusted solutions provider. Most importantly, our long years of experience help us bridge knowledge gaps for our clients where others might not perceive and this gives us our edge.
Our Missions
Providing high quality and field-tested products and services that are effective for growing businesses and established multi-branch enterprises alike.
Satisfying our clients’ specific budgetary and technical requirements for IT solutions.
Focusing on long term business partnerships to fully understand our clients’ needs and maximise their value and productivity.
Respond quickly via 20 service locations across Malaysia with well-trained engineers and specialists to post-delivery support requests.
Providing a single point of contact for enterprise IT services of international quality and standards.
Investing in the long-term development of our employees’ skillsets.
Our Approach
Crafted into five specially designed stages. Each of them plays a crucial part in identifying our client’s needs in order to provide them with intelligent technology solutions.
NEEDS ANALYSIS
- Initial meeting
- Requirement gathering
- Market insights & solution suitability
Assessment
- Site visit
- Identify environment constraint
- Implementation approach
Solution Design
- Final product confirmation
- Manner & timing of delivery
- Project costing
- Functionality review
PROJECT DELIVERY
- Stock management
- Installation & deployment
- Commissioning & practical test
After-Sales Support
- Ensure post installation functionality
- Remote or on-site support
Our Vision
To be a regionally recognised distributor and solutions provider of cutting-edge ICT technologies based in Malaysia.
